Shipping and Returns Policy

These are the shipping informations and return policy on Mybeautygo Jewelry. Mybeautygo is an online jewelry brand specializing in elegant, everyday pieces, including necklaces, earrings, rings, bracelets, and jewelry sets. Our registered address is Tao Yuan Community 1201, Dalang Street, Longhua District, Shenzhen, Guangdong, 518110, China. We sell exclusively online and ship to selected countries, providing a simple and secure shopping experience from checkout to delivery. We cooperate with reliable logistics partners to deliver orders safely and as quickly as possible to the countries listed below.

If you have any questions about your orders, please contact us or or via email: [email protected]

1. Shipping Informations

1.1 Shipping Origin

All orders are processed and shipped from our warehouse in Shenzhen, Guangdong, China.

1.2 Countries and Regions We Ship To

We currently ship to the following countries and regions:

• United States
• Canada
• United Kingdom
• Ireland
• Germany
• France
• Netherlands
• Belgium
• Switzerland
• Austria
• Italy
• Spain
• Portugal
• Sweden
• Norway
• Denmark
• Finland
• Poland
• Czechia
• Hungary
• Romania
• Greece
• Slovakia
• Japan
• Singapore
• Australia
• New Zealand
• Malaysia
• Thailand
• United Arab Emirates
• Saudi Arabia
• Israel
• Kuwait
• Bahrain
• Oman

If your country is not listed above, we are currently unable to ship there.

1.3 Processing Time

• Orders are usually processed within 1-3 business days after payment is confirmed.
• During peak seasons, holidays, or special promotions, processing time may be slightly longer.
• Orders placed on weekends or public holidays will be processed on the next business day.

1.4 Estimated Delivery Time

Delivery times vary by destination and local courier performance. Please make sure all your shipping details are correct. The timeframes below are general estimates in business days and include both order processing and shipping time.

– North America
United States, Canada

Shipping time: 6–15 business days

Total estimated delivery time (processing + shipping): 7–18 business days

– Europe
United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Switzerland, Austria, Italy, Spain, Portugal, Sweden, Norway, Denmark, Finland, Poland, Czechia, Hungary, Romania, Greece, Slovakia

Shipping time: 6–10 business days

Total estimated delivery time (processing + shipping): 7–13 business days

– Asia-Pacific
Japan, Singapore, Australia, New Zealand, Malaysia, Thailand

Shipping time: 6–15 business days

Total estimated delivery time (processing + shipping): 7–18 business days

– Middle East
United Arab Emirates, Saudi Arabia, Israel, Kuwait, Bahrain, Oman

Shipping time: 13–20 business days

Total estimated delivery time (processing + shipping): 14–23 business days

> Note: These are estimated time ranges, not guaranteed delivery dates. Unforeseen delays (e.g., customs inspections, local courier issues, extreme weather, public holidays) may affect the actual delivery time. We appreciate your understanding and patience.

1.5 Shipping Fees

We provide free shipping on all orders, based on our normal shipping method and standard shipping time list above. If you have an urgent order and need a faster shipping method, please contact us before placing your order. We can offer express shipping options with an additional shipping fee.

Any applicable shipping cost will be clearly displayed before you confirm your order.

1.6 Customs Duties, Taxes and Import Fees

International orders may be subject to customs duties, taxes, or import fees charged by your local customs authority. Our selling prices are tax-inclusive, customers do not need to pay additional taxes.

2. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email with your tracking number and a link to track your package online. You also can trace it on your Order Page, which has a link to track.

Please allow up to 2–5 business days after shipment for tracking information to update.

If you do not receive tracking details or have difficulty tracking your order, please contact us at [email protected] with your order number.

3. Return & Refund Policy

We want you to be happy with your purchase. If you are not satisfied, we offer a 30-day return and exchange policy, and you may be eligible for a return or refund according to the policy below.

3.1 Return Eligibility

To be eligible for a return, the following conditions must be met:

You must contact us within 30 days from the date of delivery.
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including any tags, labels, and accessories.
For hygiene reasons, certain items (e.g. items with obvious signs of use) may not be eligible for return.
If you are unsure whether your item is eligible for return, please contact us before sending it back.

3.2 Return Process

Contact us at [email protected] within the return period, including:
Your order number
The item(s) you wish to return
The reason for return, and clear photos if there is a quality issue
Our customer service team will review your request and provide return instructions and the return address.
Please send the item back according to our instructions and keep the shipping receipt and tracking number.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3.3 Return Shipping Costs

If the return is due to our responsibility (e.g. defective or damaged item, wrong item shipped), we will bear the return shipping cost or offer another appropriate solution.
If the return is due to personal reasons (e.g. change of mind, ordered the wrong size or style), the customer is responsible for the return shipping cost.
Return shipping costs are non-refundable, unless the return is caused by our error.

3.4 Refund Payment Method & Processing Time

If your return is approved, we will process the refund to your original payment method. For full details, please refer to our Terms & Conditions .

We currently accept payments via the following methods:

– Credit and Debit Cards (Visa, Mastercard, and other major card brands) processed securely through PayPal Advanced Card Processing

– PayPal

– Google Pay (where available)

All prices on our website are displayed and charged in US Dollars (USD).  

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees (if any) are generally non-refundable, unless the return is due to our error.

3.5 Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] with:

Your order number
Photos of the parcel and item (including any damage or defects)
We will review your case and offer a suitable solution, which may include:

Sending a replacement
Providing a partial refund
Providing a full refund (depending on the situation)

3.6 Lost or Delayed Parcel

If your parcel is significantly delayed or appears to be lost:

Please first check the tracking information and contact your local courier or postal service.
If the issue is not resolved, contact us at [email protected] with your order number and tracking number.
We will assist you in contacting the logistics company.
If the parcel is confirmed lost by the carrier, we will offer a replacement or refund according to the specific case.

4. Contact Us

If you have any questions about shipping, returns, or your order, please contact us:

Email: [email protected]
We will do our best to respond to all inquiries as quickly as possible.